FEMA Announces Flood Insurance Reforms
The Federal Emergency Management Agency (FEMA) has announced changes to its flood insurance review process. The latest round of reforms aim to increase transparency in the review process and add more FEMA oversight over the 79 private Write-Your-Own (WYO) insurers issuing flood insurance policies through the National Flood Insurance Program (NFIP). FEMA announced Monday it's overhauling its claims appeals process so homeowners can deal directly with FEMA officials rather than having to go through the insurance companies with which they may be pursuing a dispute about claims (" After Sandy Victims Complain, FEMA Tweaks Flood Program").
"We didn't have the policy holder at the center of what we were doing," said NFIP head Roy Wright. "A series of long-term actions need to be taken."
The new appeals process for NFIP policyholders will enable those appealing their flood claims to have access to their files and get information that outlines the basis for the final decision on their claim, according to press reports. Moreover, those who appeal will now have a designated person at FEMA who will help guide them through the entire process.