Do you have the right to choose where your car is repaired after an accident?
Yes. Section 38a-354 of the Connecticut Insurance Law states, “(a) No automobile physical damage appraiser shall require that appraisals or repairs should or not be made in a specified facility or repair shop or shops.
(b) No insurance company doing business in this state, or agent or adjuster for such company shall 1) require any insured to use a specific person for the provision of automobile physical damage repairs, automobile glass replacement, glass repair service or glass products, or 2) state that choosing a facility other than a motor vehicle repair shop participating in a motor vehicle repair program established by such company will result in delays in repairing the motor vehicle or a lack of guarantee for repair work.
(c) Any appraisal or estimate for a motor vehicle physical damage claim written on behalf of an insurer shall include the following notice, printed in not less than 10-point boldface type:
"YOU HAVE THE RIGHT TO CHOOSE THE LICENSED REPAIR SHOP WHERE THE DAMAGE TO YOUR MOTOR VEHICLE WILL BE REPAIRED."