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Customer Testimonials


“James, please know that because of how amazing you have been on all of our matters that have come up, you have loyal customers for life! There is no substitute for the personal attention and support you have given us, so thank you.”

Talia J.

“Thank you so much Sue for working on our behalf, that’s why we are at the Russell Agency!”

Larry V.

“Jackie, Thank you for taking care of my insurance needs for all these years. Thank you for always being there with the guidance, knowledge, and recommendations you have made to have kept my business protected. It has always been the one thing I never had to stress about being a business owner thanks to you.”

Paul M.

“Whoa! You are on fire, providing without asking- that’s a rare thing these days.
This is why I LOVE the Russell Agency”

Cara M.

“Thank you Sue! Everybody should go to Russell for their insurance needs. Anyone could be efficient, not everyone could be always as NICE.”


“Lori is a pleasure to work with. She is always so helpful.”

Susan M.

Your kindness helps to make this difficult situation a bit more tolerable. You and the others at the Russell Agency have kept the human element in dealing with your clients. It’s always a pleasure doing business with you.”

Cathy D.

“Please know that Vincent was stellar in his due diligence, his responsiveness and steady pursuit. Vincent could give a course on responsibly practicing one’s profession.”

Janice M.

“It’s been a pleasure working with you Walker! Thank you”

Liana D.

“I just wanted to let you know how much I appreciate your support over the years! The team is always incredibly responsive and thoughtful when issues arise and/or ensures that we have the right coverage for any given situation.
Thanks for all that you do!”

Tim S.

“Thanks Tim, your team has been terrific”

Stuart D.

“Thanks Vince. I really appreciate that you were proactive about this for us….checking to see if we could do better with another carrier. My last agency let my premium go up and up and up for years and never did a single thing to help me out. Glad I made the switch. Have a great weekend”

Kevin S.

“Thank you again for always being on top of everything-so appreciate everything you do -enjoy the rest of your weekend”

Stephanie D.

“Thanks so much for handling this! I appreciate the full service support we always get from The Russell Agency”

Scott W.

“Tim is wonderman of insurance”

Bart S.

“Great News and Thank You to the greatest agent I know.”

Joe R.

“Thank you so much Sue – really helpful and really clear.”


“I have to admit, I have never dealt with a more responsive business than The Russell Agency!! I have only dealt with Sue and Vince and you for maybe 20 years and you guys are so responsive, even when someone is out of the office. We have never been let down by The Russell Agency!

Sue is awesome btw…..”

Peter S.

“Thanks for your help. I spoke to Sue Meeker who was very kind and very professional. We are all set. Thanks again”

Bruce H.

“Lori is so pleasant as you well know
Just thought I would pass it along.”

John A.

“Always such great customer service – thanks everyone!”

Celie C.

“Thanks so much for reviewing everything. You and your team are always so helpful, communicative and professional. We really appreciate the ‘over and above’ care we receive each and every time we call or email.

There are not that many businesses that sustain this level of greatness over time. Just wanted to share with you.”

Carole S.

“I recently moved all of my insurance policies (flood, home, umbrella, auto) to your agency after 25+ years with my previous agency.
My original phone call in May was only for quotes on the flood policy. I had a time constraint on the flood policy which
was due for renewal in only 5 days. James was able to meet that deadline for me, along with a considerable savings on my
I was so pleased with how quickly and efficiently that he worked, I decided to move the remainder of my insurance to
your agency. Also, at the same time, I was working with my bank on a home equity loan. All of my paperwork for the loan
had been submitted and approved. Now I not only changed my flood company, but my homeowners as well.
James handled the changes very quickly with my banker and my mortage holder, so that I could close on my home equity loan
on schedule.
James made the entire process stress free and uncomplicated. He responded to every call, text and email immediately, and
his manner was always pleasant and unhurried, for which I couldn’t be more pleased.
I wish to sent my sincere thanks to James and look forward to working with him in the future on all of my insurance needs”

Linda L.

“Superstars. Thank you. :-)”

James R.

“Hi Mr. Russell – I just wanted to tell you how much we appreciate Katie Bailey’s efforts on behalf of the CT Poetry Society to obtain D&O insurance. I suspect this tiny transaction borders on being a nuisance, but it makes possible the in-person meetings of the Connecticut poets and we thank you!”


“Thanks Lori – Don’t know how we would possibly manage without you!”

B Tyler

“Sue I can’t thank you enough for your help. I know I can always count on you guys”

Brian S.

“Lori is the BESTTTTTTT!!!!!!”

Hannah G.

“Beautiful, thank you! I wish all agents were as thorough as you.”

Sabine A.

“You are absolutely terrific!

I look forward to working with you in the future.

Have a blessed holiday and thank you again!”

Inez D

“Just another quick note since I think Jackie is so impressive. Jackie is such a fantastic representative of your company, She is always so efficient and pleasant, I wanted to email you again.”

John A.

“A few minutes ago someone said “how long do you think before we’ll get that COI?” I said – This is the quickest most efficient office we deal with. What a joy! Next time we’re taking bets.”

Bonnie T

“I deal with a lot of people every day, and every time I speak and or email with you, you are so efficient, and so pleasant, it is super impressive.

Have a great day, and thank you for everything you do for us. I know Veronica feels that same way as well.”

John A.

“You are incredible”

John A.

“Thank you Walker,
As always such a pleasure working with all of you at The Russell Agency.”

Carmen O.

“Jackie and Tim Russell helped me to cut my insurance premium by about 75% this year.”

Sean S.

“Julianna Rocks, you should promote her!”

Craig J.

“Your efforts enabled me to breathe for the final couple of weeks prior to the sale of our family home.
Many Thanks,”


“As always Russell Agency is great,
TY for your help!”

Kim M.

“Jackie has been amazing and this has been the easiest process because of you all.”

John M.

“Omg- thank you!!! Thank you for those lovely words, the sentiment & for being you!
Your office is a joy to know & be associated with because of the people you are- I feel really grateful & blessed to have met you, especially you Sue.
No-one matches your intelligence, wit & condor with telling it like it is- all things that are rare in this world.
In a business that can bring monotony & “issues”, you are as entertaining on the phone, as in person- and an invigorating industry colleague who I always look forward to speaking with or seeing.
So, thank you so much- this made my day, I can’t tell you how much :)
I loved visiting Russell yesterday & seeing you~
I am so glad you enjoyed those cupcakes, they looked devine.
Thank you for being in my world”


Thank you so much, you’re the bomb diggity!
Greatly appreciated on the quick turnaround.
Have a great day today!”

Alyssa K

“Thank you! As always, you are all so wonderful and I appreciate it.”


“Thank you Jaron for your valued & reliable monitoring of our interests. That’s part of the great value The Russell Agency delivers. It’s appreciated.”

Fleming H.

“Just a quick note to say how awesome Jackie is. I know you already know.”

John Am

“Thank you for all your hard work Jackie , it most assuredly does not go unappreciated.”

Paul W.


John A.

“Great service!”

James D.

“You guys are the best!”

Jim B.

“No one better.”

James S.

“Thank you again for your prompt, kind and efficient service Sue – as always. You are always a pleasure to work with and we greatly appreciate your work. While everyone there is always helpful … we want you to know, you personally command a great deal of credit for how we have enjoyed having our Auto and Home Insurance business with the Russell Agency … for what I believe is now over 21 years?”

Dean S.

“I was in a pickle this morning on a loan and with Jaron’s quick response it was corrected. I wanted to let you know what a great job he did and how much it is appreciated.”

Carrie M.

“You guys are amazing!”

Amanda D.

“Thank you so much for working w/us on this, as usual, you are a pleasure to work with & such a great asset to your customers.
If they only saw the great lengths you go, to accomplish the things needed to make their experience pleasant & efficient.
You are wonderful!”


“We need more SUE MEEKERS in this world. Thank you, Sue! You make my life much easier.”

Robert and Alice J.

“It was great chatting with you today. Thanks a lot for the services over the years. In case someone in CT is looking for a customer service focused agency, I’ll make sure that your name comes up.”


“Great Tim – thank you very much for your diligence on our behalf.”

Vicky F.

““I truly appreciated, Juliana, Sue, and Tim’s help to get my new car binder! They were awesome and always supportive! They were there for me, step by step through this entire process!

Please, thank them all for their hard work! And of course I also appreciate you from the very beginning, always supportive and a very effective performance level to get the job done! "”

Jacqueline L.

“Thanks again, I LOVE the service you provide I just wish everyone ran the way your agency does.”


“Ur the best

Brad L

“Many many thanks for your help. You and your team are the best.”

Osman N.

“You are the best!”

Jim P.

“Thank you again for the quick turnaround.
I’m impressed by your sharp focus on service.”

Don I.

“Sue, you have been an amazing help to us. I talk to Lori often, we just downsized the Wilton office. I would have hired you years ago had they been similar businesses… you are simply the best!”


“You’re the best!”

Alegra J.

“James was very helpful in discussing the considerations and getting her a policy that she was comfortable with.”

Jim V

“Lori thank you very much all you guys at Russell have been amazing during this time and it’s so appreciated, having a small business is a challenge in normal times this is a whole different animal.

Ray F.

“Thank you so much Tim!! I can’t tell you how much I appreciate it – I was going crazy trying to get this bond thru my insurance company and then online. I’m so glad Brian suggested I call you. As a matter of fact, you made me realize how much I miss dealing with an agent I know”

Maryhelen S.

“I had to take a moment to thank you and compliment you on your staff member, Vince. I am a retired Senior and have been with you for several years. My experience with QBE Insurance has been an upsetting situation to say the least. Vince is the most caring individual, who always took the time to listen to me and do as much as possible for me. with patience and kindness. He is truly an asset to your company.”

Grace C.

“You are the BEST!
Thank you so much for your assistance and guidance. I truly appreciate your help.”


“I hold Nick in the highest regard for his expertise and outstanding customer satisfaction. Nick was able to analyze our organization’s commercial property, liability and workers comp coverage, provide recommendations and set us up with coverage that exceeded our prior coverage and saved us money. Nick and the Russell Agency staff are a pleasure to work with! Jessie M. Fennell, Human Resources Management”

Jessie F.

“It’s been a pleasure working with Nicholas. He proactively found insurance solutions for me that gave me better coverage than I had before, AND for less money. He’s been available outside of business hours to answer questions and is always very responsive. I would definitely recommend him to anyone looking for a top notch insurance broker”

Dawn H.

“Thank you for your very prompt service!”

Chester B.

“Hi, Jaron -Thanks again for your excellent and valuable help!”

John F.

“Lori, Thank you so much for the quick turnaround. You are the best.”

Neil H.

“After years of working with the same broker and insurance company, we finally had enough of creeping policy rates and slow reactive service from the brokers. A number of people had recommended The Russell Agency. James was a revelation. We met to talk through our “brief”, he reviewed all our personal insurance policies and he came up with great alternatives among the premium insurance providers. In doing so he managed to improve our coverage and save us $8,000 a year in premiums – and he made the switch seamless. James clearly knows what he is doing and loves what he is doing. He always responds quickly and thoughtfully – and he and his team are just a pleasure to work with. We’ve been happy to recommend James”


“Friendly, knowledgeable and professional, James will always be our go-to insurance guy, and we are thankful to have found him.”

Jamie & Ashley

“Already done, thanks. When you didn’t reply, I suspected you were away, and asked Jaron and James. They quickly fulfilled the request. Good job!”


“You are the greatest, thanks!!”


“I wanted to thank you for being so quick, friendly, professional and knowledgeable. You made this process a pleasure. Many thanks for everything! You are fantastic.”


“Always appreciative of your prompt service!”


“When I was away for the holidays and came back to find extensive water damage, James and his team took wonderful care of me. I was very thankful for their support; all was handled quickly and professionally.”


“It has been an honor working with you these past years. You have been such a responsible and dedicated person to work with and I’ll really miss our daily emails/calls.”


“Thank you so much for the brilliant help on this!”


“The Russell Agency was recommended to me by a close friend to quote and see what comes back. I made the call and after sitting with James Bernatchez I found him to one of the most knowledgeable agents I ever met over the past 25 years. I went with James and we were able bring down my cost and increase the coverage needed as my family grows in age with a highly reputable carrier. I am so pleased to be with The Russell Agency!”


“Thank you for many years of excellent service from you, Tim and your entire team! The Russell Agency is a “top notch” firm.”


“Thanks so much. You know that these instantaneous responses are really going to spoil me! But I do appreciate it. Thanks again.”


“I want you to know how amazing Jackie is!!!!!!!!!!!!!!!!!!!!!”


“Guys, Thank you so much. Can I make a comment….. in the age of zero customer service, automated answers, robo-calling, it is such a pleasure to have outstanding customer service. Lori was professional, courteous and knowledgeable. Sue, you of course always keep me in line and are a wealth of knowledge. Thank you again, always a pleasure doing business with the Russell Agency.”


“We have always found your agency to be helpful in navigating this maze of options. I especially appreciate your offices willingness to review our file periodically for savings. Every penny counts!”


“Thank you again for superior service.”


“I hold Nick in the highest regard for his expertise and outstanding customer satisfaction. Nick was able to analyze or organization’s commercial property, liability and worker’s compensation coverage, provide recommendations and set us up with coverage that exceeded our prior coverage and saved us money. Nick and The Russell Agency Staff are a pleasure to work with!”


“I wish all agents were more like you – I very much so admire how dedicated you are and how you take care of the insured –”

Katie P.

“It was really nice speaking with you as well. Thank you so much for always being a pleasure to work with. -”

Nicholas K.

“I highly recommend James Bernatchez. I was having a hard time finding insurance on a very unique home and he was able to efficiently secure me a great policy with a company I trust [AIG]. Thank you very much, I love the house!”


“Our company and others around me have come to depend on Nicholas’s enthused and energetic performance as an agent!”


“Thank you, Jaron. You are the best!”


“Pleasure working with you and everyone at Russell!!”


“Thank you Sue!! You guys at the Russell Agency are pretty damn good!! I think we have been with you for about 25 years!! Everyone is super responsive including Tim!!”

Peter S.

“Still the best ever.
Thank you for your excellent service.”

John A.